Contact Us

If you need help with your account, a question about the site, or guidance with deposits and withdrawals, Ace Pokies Casino support is here to assist. This page outlines the main ways to get in touch, so you can choose the option that fits your situation best.

How to reach us without hassle

Support availability can vary by channel, but the goal is the same - to help you get clear answers and get back to playing with confidence. For most requests, starting with email is a simple option, and you can always provide extra details if the team needs to verify something.

Email support for clear, trackable help

Email is a good choice for general questions, account-related requests, verification and document follow-ups, and anything where you’d like a written record of the conversation.

You can contact the team at: support@acepokies.com

If your question relates to bonuses or promotions, it may also help to review the details on the Promotions page before you write in.

Phone support when you prefer to talk it through

Some issues are easier to explain verbally, especially if you’re dealing with a time-sensitive account concern or need help understanding next steps.

Phone: +1-800-837-867

Live chat for quick questions (when available)

Live chat can be a convenient option for straightforward questions and basic help in real time. If chat is available on the website during your visit, it’s often the easiest way to ask about simple login issues, navigation, or where to find specific information.

Contact form for messages sent directly through the site

If you’d rather not open your email app, an on-site contact form may be available. This is useful when you want to send a structured request and include the key details in one message.

What to include so support can help faster

To avoid back-and-forth, include the essentials where possible - your name, your registered email address, and your username (if you have one). A short description of the issue, any error messages you’re seeing, and the payment method involved (for cashier questions) can also help the team understand what’s happening.

We’re here when you need us

Whether you’re a new visitor or an existing player, don’t hesitate to reach out using the contact option that works best for you. If you’re unsure which channel to use, sending a message to the support email is a solid place to start.